Wednesday 30th March 2011
ACS ITO UK Head Office, Telford, Shropshire
As part of our continual service improvement plan, we will be holding our next Client Service Day at our head office in Telford and would be delighted if you could join us.
Agenda
09:30 | Registration, coffee & pastries | |
10:00 | Welcome to ACS | Kevin Taylor
Vice President, Service Delivery, EMEA |
10:30 | Customer Satisfaction survey results, next steps | Heidi Wood
Director of Service Management, EMEA |
11:00 | Providing Service Delivery Management | Mark Kitchen
Head of Service Delivery Management |
11:30 | Coffee Break | |
11:45 | Advancement in Change Management & PMO | Geoff Scott
Change Manager Clare Stocker
Projects and Professional Services Director |
12:45 | Lunch & Xerox product showcase | |
13:30 | Service Catalogue and new solutions | Darren Curley
Director of Enterprise Architecture |
14:30 | Next steps in technology advancements, Green IT & VDI | Nick Miller
Chief Technology Officer |
15:30 | Client Portal Update | Heidi Wood
Director of Service Management, EMEA |
16:00 | Close & Depart | Kevin Taylor
Vice President, Service Delivery, EMEA |
Why ACS?
ACS is a global leader in providing business process outsourcing (BPO) and information technology (IT) services and solutions to both commercial and public sector clients. Within the UK, ACS delivers IT infrastructure and related solutions from initial consultancy, analysis and design through to fully outsourced hosted or remote managed services and support.
Address and Location Map
ACS Information Technologies UK Limited
Hortonwood 37
Telford, Shropshire
TF1 7GT
Telephone: 01952 607000 / 0845 201 6000
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