OPEN GI:

24x7 WEB APPLICATION DELIVERY

Open GI is the UK and Ireland’s leading supplier of IT solutions to insurance brokers, delivering tools that meet the business needs of the broker and enable them to transact business in the most efficient manner. Based in Worcester, Open GI employs over 300 people, half of whom are involved in supporting the 1800-strong customer base in product development and customer services.

THE CHALLENGE

A number of Open GI’s solutions are web-based and the 24x7 nature of the sector requires the same commitment to solution availability. Open GI therefore needed to assure the availability of their software tools and services to gain a competitive edge.

“Because of the way in which we deliver our solutions, reliability is essential,” said Helen Barker, Operations Director at Open GI.

THE SOLUTION

To assist Open GI in making technical decisions that would ensure maximum systems availability, ACS provided a Citrix pilot. This enabled the Open GI team to test the applications in a live environment.

Helen continues, “ACS’s understanding of our business means we have a true partnership going forward. Having their technical expertise at our disposal during the scoping stage of the project was one of the differentiators; it meant we had a great working team right from the start.”

“The resulting managed service we receive from ACS allows us to confidently pass high service levels on to our customers, giving us a definite edge over our competitors.”

The Open GI systems are monitored from one of ACS’s state-of-the-art Network Operations Centres near Bristol.