Require quick access to highly skilled and experienced technical support teams when you need them most? We give you that through a single point of contact whenever technical advice, support and maintenance are required.
All support and maintenance incidents are handled through our Service Desk, so you have a single point of contact from failure to fix.
Whether for desktop or data centre equipment, we provide superior hardware maintenance, regardless of manufacturer.
As a Warranty Service Provider for both IBM and Lenovo, we can provide warranty repairs and maintenance for desktops, laptops, workstations, Intel servers, printers and peripherals. We also provide assistance with most other manufacturers’ off-warranty products.
For data centre infrastructure, we’ll investigate the issue and, if necessary, escalate to the appropriate vendor, managing the entire process through to resolution.
For some equipment, we don’t just guarantee the response time. We also guarantee fix time as well. That enables you to accurately plan around the point of failure, minimising downtime and protecting your investment.
We further expand our service by providing a complete IT Asset Management Service, which covers procurement through to End of Life.
Software Support & Maintenance
Count on us to supply, license and support a wide range of software products from multiple vendors, including IBM and Microsoft.
If you’re concerned about software usage and licensing, talk to our License Management team. They can provide a range of services, from a one-off audit to full License Compliance Management.
Desktop Support provides technical support for desktops, laptops and networked printers. As part of our service, we manage resolution of all technical incidents including those involving connectivity, operating system (Windows) and hardware through our Service Desk, we:
- Manage the entire process from initial investigation to fix, including escalation to the appropriate vendor if necessary
- Manage remote updates for operating system and application software
- Track all reported incidents, providing regular status updates and reports.
With multiple, differing assets from an array of suppliers, managing your maintenance and support contracts can be time-consuming and expensive.
Turn to Xerox. Our contract consolidation service can give you a single contract with a single termination date. On your behalf, we work with all vendors involved to:
- Consolidate all contracts under a single agreement
- Align additions and disposals to the contract as they occur
- Use our corporate buying strength to negotiate a preferential contract price.
To learn more about our Support & Maintenance Services, complete the Contact Request Form and we’ll be in touch.