IT SUPPORT SERVICES

ACS IT support services deliver rapid access to highly skilled and experienced technical support teams when you need them most, providing you with a single point of contact when something goes wrong or when technical advice and guidance is required.

ACS delivers IT support to in excess of 300 organisations via its two 24x7 dual-location, resilient Network Operations Centres in the UK. Our maintenance operation is truly nationwide with a central repair and refurbishment centre in Telford and engineering teams located throughout the country.

Our IT support and maintenance services include the following:

HARDWARE MAINTENANCE

ACS Hardware Maintenance services deliver the guaranteed fix times that your users demand, minimising downtime and protecting your investment. Our unique approach in this highly competitive market has helped us to win and retain customers such Jaguar, Honda and Epson.

As an IBM Premier Warranty Service Provider, we cover desktops, laptops, workstations, Intel servers, printers and most peripherals, with guaranteed fix times ranging from 2 to 16 working hours. ACS is also accredited to carry out warranty repairs on HP, Toshiba and Lenovo desktop products. All bench repairs are carried out in the static-safe environment of our purpose built workshops and we can also provide a bench repair or on-site repair service for many types of printers and other peripherals.

And of course if a maintenance contract doesn't suit you, we can provide on-site or in-house repair services on an ad-hoc basis.

SOFTWARE SUPPORT & MAINTENANCE

ACS is able to supply, license and support a wide range of software products from multiple vendors including IBM and Microsoft and additionally delivers complementary technical support services such as:

• End-user service desk support and on-site engineers
• Usage and installation advice
• Product compatibility and interoperability advice
• Interpretation of product documentation
• Upgrade advice
• Planning information for SW fixes, patch identification and maintenance levels

DESKTOP SUPPORT

ACS Desktop Support services provides technical support for desktops, laptops and networked printers. As part of the service we manage the resolution of all technical incidents, including connectivity, operating system (Windows or Novell) and hardware, undertake initial investigation and escalate to the appropriate support provider. ACS also manages remote updates for operating system and application software and will track all reported incidents, providing regular status updates and reports.

ADVANCED TECHNICAL SUPPORT

ACS Advanced Technical Support services build on base level maintenance to give you access to experienced technical consultants, highly skilled in working with networks, security, server & storage systems and associated software products. They can also offer assistance and guidance with operating systems, clustering technology, configuring firewalls or upgrading backup solutions.

ACS SUPPORT SERVICES ARE FOR YOU IF:

• You are unsure whether the cover you have is insufficient or superfluous for each of your supported infrastructure components
• Your current support or maintenance provider works to guaranteed response times rather than guaranteed fix times
• You feel you would benefit from having additional technical expertise and guidance available to you to augment your internal resource or require support outside normal business hours

To find out more about how ACS can help support your organisation, simply complete the form to the left and one of our technical support specialists will be in touch at your convenience.